Resume
Professional Experience
2023 - Present
ServiceNow Technical and Platform Lead
Victoria E. Ward is a dedicated Scrum Master who oversees Scrum activities and manages project timelines to ensure successful delivery by implementing and adhering to the Software Development Lifecycle (SDLC). She collaborates closely with the team to integrate DevOps processes, keeping everyone aligned and on track. With a strong emphasis on collaboration and innovation, Victoria cultivates a productive environment that empowers her team to excel. Her leadership is instrumental in driving the team's success in efficiently meeting project goals.
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Additionally, she leads a dynamic team of developers, guiding them in implementing innovative solutions while prioritizing ServiceNow best practices. With a focus on quality, she ensures that all processes and standards are adhered to, driving her team toward success. Victoria fosters an environment of collaboration and excellence, helping to deliver top-tier products that meet client expectations.
2020 - 2022
ServiceNow Developer
Victoria E Ward is an experienced ServiceNow Developer with a strong focus on IT Service Management (ITSM), Customer Service Management (CSM), and implementation of custom applications and workflows. Proficient in JavaScript, she excels in developing client scripts, business rules, UI policies, and Script Includes. Victoria has a proven track record of successfully executing data migrations, ensuring a seamless transfer of legacy data into new ServiceNow instances.
2019 - 2020
ServiceNow Business Analyst
Victoria E Ward was tasked with collecting requirements from clients and stakeholders to update and automate outdated processes in legacy systems. This position focused on transitioning from platforms like Remedy, Jira, and Oracle based applications to ServiceNow, facilitating a seamless and efficient integration. She holds a solid background in enhancement management, demand management, and experience in system automation. Her strong communication and teamwork skills were crucial for addressing client needs and achieving successful project results.
2017 - 2019
ServiceNow Tester
Victoria E Ward started her career as a ServiceNow tester, leveraging ServiceNow's Test Management Applications and Automatic Test Framework. Throughout this period, she crafted detailed Test Cases, Test Scripts, and Test Plans aimed at functional and user acceptance testing. Her proficiency in these domains established a solid groundwork for her future pursuits in the industry
Education
2010 - 2015
Bachelor of Arts in Communication - Concentration in Technical Communication
Victoria E Ward graduated with a Bachelor of Arts concentrating in Technical Communications, acquiring a strong foundation in IT Communications and interpersonal communication skills building for a foundation in web development, stakeholder management, and project management.
Skills & Expertise
- Victoria E Ward possesses a diverse skill set encompassing ServiceNow platform, project management, IT service delivery, business analysis, and stakeholder management. Her technical proficiency is complemented by excellent communication and problem-solving abilities.